Upstairs NYC Spring Gala 2024 

Policy & Refund

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The event fee is non-refundable. You can, on the other hand, transfer a ticket to a friend.

If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event.

Attendees must be 21 years of age or older.

Guests who test positive to COVID-19 will be unable to enter the venue. These guests are encouraged to contact upstairsatnyc@gmail.com to book a future event.

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Crowd Photo Release
By entering the House of Redeemer for the Spring Gala event, you consent to having your image captured by official photographers and videographers. The resulting materials, including still photographs, video and audio recording may be used by Upstairs NYC for the promotional entities without restriction or financial compensation, in news materials, promotional materials, on the web, social media and other properties. If you do not agree to having your image captured or recorded, please do not participate the event.

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TICKETING TERMS AND CONDITIONS

• The scope of where the photographs or recordings may be used .

In order for the purchaser and/or holder (hereinafter referred to as you “You” or “Your”) of a valid wristband or ticket (“Ticket”) to enter Upstairs talk events (the “Event”), You must possess a valid Ticket that permits access.
ARTICLE 1: YOUR TICKET

1. PLEASE BE ADVISED that the purchase and/or use of a Ticket to, and/or entry to the Event shall constitute Your unconditional acceptance to be bound by any and all of the terms and conditions contained within this agreement (this “Agreement”) between You and Upstairs talk events to attend all or part of the Event.

2. For safety reasons, the Upstairs talk events reserves the right to, without any prior notice or compensation to You: postpone, cancel, interrupt or stop the Event; provisionally keep visitors on the Event site at the end of the Event; totally or partially vacate the Event site; and deny access to the Event site regardless of the possession of a valid entry ticket.

3. Subject to the limitations of this Agreement, the Upstairs talk events reserves the right to change, modify, or alter any aspect of the Event (including, without limitation, the appearance of any performer, and/or the order of performance of any performer), at any time, for any reason whatsoever, without any prior notice or compensation to You. You understand that the artists and/or lineup for the Event may be changed and that such occurrence shall not, under any circumstances, entitle You to any claim whatsoever, including, but not limited to, a refund for Your Ticket.

4.  You understand, acknowledge, and agree that the names of any performer contained in any Event promotional material is intended for informational purposes only, and does not, in any way, represent the importance or headline status of any single artist, act or performer, and is subject to change without prior notice.

5. EXCEPT AS EXPLICITLY OTHERWISE PROVIDED HEREIN, YOU UNCONDITIONALLY UNDERSTAND THAT ALL TICKET SALES ARE FINAL, THERE WILL BE NO TICKET REFUNDS AND/OR TICKET EXCHANGES.  THE EVENT IS A RAIN OR SHINE EVENT.

6. If the Event is cancelled in whole, or in part, due to a Force Majeure Event (as defined below), You will not be entitled to a refund. Notwithstanding the foregoing, the Upstairs talk events may issue, at the Upstairs talk events sole and absolute discretion, a partial or full refund of Your Ticket, by accounting for, among other considerations, the extent and nature of the cancellation.   A “Force Majeure Event” shall mean an act of God, act of terrorism, flood, tsunami, strike or other labor condition or dispute, an order or injunction of any court or administrative body or any other act of public authority, severe weather threatening the safety of Event attendees or similar contingency or unexpected event, plague, epidemic, pandemic, outbreaks of infectious disease or any other public health crisis, including quarantine or other restrictions, and any such occurrence beyond the reasonable control of Upstairs talk events. You understand that in all instances, the maximum remedy You may receive for any cancellation of any part of the Event, if any, will be the face value of Your Ticket, excluding all fees and/or service charges paid by You in connection with the purchase of Your Ticket.

7. By entering the Event, You assume any and all risk and/or danger, known and unknown, foreseeable and unforeseeable, resulting from, or incidental to, the Event, whether occurring prior to, during, or subsequent to, the Event, including, but not limited to, any death, personal injury or loss, damage or liability whatsoever.  You understand that Your use of Your Ticket is contingent upon Your voluntary assumption of the risk and danger that may result from, or be incidental to, Your presence at the Event, whether occurring prior to, during or after the Event, including, but not limited to, any actions or omissions of the Upstairs talk events.

8. You acknowledge and understand that the Ticket is a revocable license to attend the Event for which it was issued, which is subject to revocation and denial of admission without compensation for any reason, including, but not limited to, Your attempted or actual violation of any of the rules set forth herein, policy or regulations and for any other action taken by You in violation of any local, state or federal law, or that may endanger other ticketholders.

9. Only purchase show tickets from the official Upstairs talk events website. If you purchase from another source, you risk purchasing a counterfeit or invalid ticket. Upstairs talk events is not responsible for tickets purchased from unofficial sources.

10. While the venue is taking measures to enhance the safety of their visitors, performers, and employees, an inherent risk of exposure to and infection with COVID-19 exists in any public place where people are present, and a visit to the venue may still pose a risk to your safety. By visiting venue, you voluntarily assume all risks related to exposure of COVID-19.

11. The Venue is not responsible for loss of or damage to any property.